Privacy Policy

Nalini Wardrobe

Effective Date: May 2025

At Nalini Wardrobe, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information — both online and during our in-person services. As our wardrobe organisation sessions take place at clients’ homes and may involve handling private or intimate items, we are committed to maintaining complete confidentiality and respect for your personal space.

1. Information We Collect

We may collect the following types of information:

Digital Information:

• Your name, email address, phone number, and home address
   
• Payment details (processed securely by third-party providers — we do not store payment information)
   
• Booking history and service preferences
   
• Website usage data (such as cookies or browsing activity)
   

On-Site Information:

• Property access instructions or directions
   
• Any personal, sensitive, or intimate items encountered during the service
   

2. How We Use Your Information

Your information is used to:

• Schedule and provide wardrobe organisation services
   
• Communicate with you regarding bookings or updates
   
• Process payments securely
   
• Tailor services to your needs
   
• Meet any legal or administrative obligations
   

We do not share or sell your personal information to third parties for marketing purposes.

3. On-Site Privacy and Confidentiality

Because our services are delivered in your home, we handle your space and belongings with care, discretion, and complete confidentiality.

We promise that:

• Your personal items will be handled respectfully
   
• Any intimate or sensitive items will be kept private and never disclosed
   
• Only areas relevant to the agreed service will be accessed
   

4. Data Security

We protect your data by:

• Using encrypted, secure systems for digital records
   
• Limiting access to your information to authorised team members only
   
• Safely disposing of any physical notes, if taken, after they are no longer needed
   

5. Your Rights

You have the right to:

• Access the personal data we hold about you
   
• Request changes or corrections
   
• Ask for your data to be deleted (where legally allowed)
   

To make a request, contact us at hello@naliniwardrobe.com.

6. Website Cookies

Our website may use cookies or analytics tools to understand how visitors use our site and to improve user experience. You can manage cookie preferences in your browser settings.

7. Third-Party Services

We may use third-party providers (for payments, scheduling, etc.) who have their own privacy policies. We encourage you to review those policies if you have concerns.

8. Changes to This Policy

This policy may be updated from time to time. We will always post the latest version on our website with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, feel free to contact us:

Email: hello@naliniwardrobe.com