These Terms and Conditions ("Terms") govern the wardrobe organisation services ("Services") provided by Nalini Wardrobe ("we", "us", "our"). By booking and using our services, you ("client", "you", "your") agree to the following:
1. Service Overview
Nalini Wardrobe provides expert wardrobe organisation services at clients' properties. Services may include decluttering, categorising, reorganising, and optimising your wardrobe space based on your needs and goals.
2. Bookings and Payment
- All appointments must be booked in advance.
- Full payment is required at the time of booking to confirm your session.
- Payment confirms your acceptance of these Terms.
3. Cancellations and Rescheduling
- Cancellations or rescheduling requests must be made at least 24 hours in advance of your scheduled appointment.
- Cancellations made with less than 24 hours' notice will be charged in full, as our professionals’ time is reserved for you.
- We will try to accommodate rescheduling within 24 hours, subject to availability, but this is not guaranteed.
4. No Refund Policy
- No refunds will be issued once the service has started, regardless of the duration or outcome.
- This policy reflects the value of our team’s time, preparation, and expertise.
5. Client Responsibilities
- Clients must ensure that our team has safe and timely access to the property.
- Please notify us of any special requirements, restrictions, or relevant information before your appointment.
- You or an authorised representative must be present throughout the service.
6. Liability
While we handle your items with care, Nalini Wardrobe is not responsible for pre-existing damage or wear to garments or furniture.
- We are not liable for losses arising from incomplete or inaccurate information provided by the client.
7. Health & Safety
- We reserve the right to refuse or discontinue service in environments deemed unsafe, unsanitary, or inappropriate for our staff.
8. Privacy and Confidentiality
- We respect your privacy. Any personal or sensitive information or belongings encountered during the service will be treated with discretion and confidentiality.
9. Changes to Terms
- Nalini Wardrobe reserves the right to update these Terms at any time. The latest version will always be available on our website.
By booking with Nalini Wardrobe, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.